AI help desk
Our assistant answers questions about services, pricing, the family portal and caregiver matching instantly, any hour. Care coordinators: 8am–8pm daily — and active clients have a 24/7 emergency line.
Island Hands assistant
Always online • answers in seconds
Hello! I'm the Island Hands Home Care assistant. Ask me anything about our services, pricing, the family portal, or how care logs work.
Prefer a person? Talk to a care coordinator — no scripts, no call center.
Frequently asked questions
- What does 3 days a week actually cost?
- Three 4-hour visits a week is about 48 hours a month, which lands between our Personal Care Plus and Extended Care packages. Call today and we'll confirm your exact rate after the free assessment.
- Will we get the same caregiver every visit?
- That's the goal, and it's how we schedule. When your caregiver is sick or on vacation we send a trained backup who already has the written care plan.
- What if Mom refuses a shower or turns the caregiver away?
- Our caregivers are trained to redirect, come back later in the visit and never force care. We log the refusal, tell you the same day, and adjust the routine — timing and trust solve most of it.
- How fast can care start after a hospital discharge?
- We can usually start within 24–48 hours of the assessment, including weekends. Call us before discharge and we'll coordinate with the discharge planner.
- Do you handle dementia and wandering?
- Yes. Caregivers are trained in dementia communication, routine anchoring and exit-seeking safety. We'll also walk the home for door alarms and hazards during the assessment.
- How are caregivers screened?
- Every caregiver completes a background check, reference verification and a hands-on skills assessment before their first shift. We are bonded and insured.
- Can we request a caregiver who speaks our language?
- Yes. We match on language, faith, food and daily routine so care feels like home rather than a rotation of strangers.
- What is your cancellation policy?
- Cancel or change a visit with 24 hours' notice at no charge, and adjust your monthly hours at any time as needs change.
- What can families see in the portal?
- Daily logs covering meals, bath and hygiene time, medication reminders, bedtime and caregiver notes. Only your care team can create or edit entries.
- How do families pay?
- Most families pay privately by card or ACH. We also support long-term care insurance reimbursement, VA Aid & Attendance and Medicaid waiver programs where we are an approved provider.